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Text Message Banking Help

Q. How secure is Text Message Banking?
A. Our Text Message Banking service is secure. Text messages will never contain confidential information about you or your accounts. Messages will never contain account numbers, only account nicknames.
 
Q. Will I be charged for Text Message Banking?
A. We won’t charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you aren’t sure what fees apply when you send and receive text messages.
 
Q. Will Text Message Banking work on my phone?
A. Yes, as long as your have text messaging enabled with your mobile carrier it will. Please check with your mobile carrier if you are unsure.
 
Q. Which carriers do you support?
A. Our Text Message Banking service works on all major mobile providers in the US, including:
  • AT&T
  • CellularOne (Dobson)
  • Nextel
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon
  • Virgin Mobile
 
Q. How do I deactivate the Text Message Banking service?
A. You can text back STOP to 454545 on your activated phone, or you can return to the mobile banking page in e-Banking and click the “Deactivate” link next to your mobile device number. Your phone will no longer receive any text messages from Mobile Banking. You can add a new phone at any time if you change your mind later.
 
Q. Why do I need to verify my phone?
A. Verifying your phone is a one-time step and is one way we ensure the security of mobile text messaging.
 
Q. Where do I find my activation code?
A. During setup, we will send you a text message with your activation code. If you have already submitted your mobile number during setup, check your mobile device now. You should receive a text message with your activation code within a few minutes.
 
Q. I still have not received my code, what do I do?
A. It might take several minutes to receive your code. If you feel you have waited long enough, you can click the “Resend it” link. Please check your mobile device shortly for a new text message. If you are still experiencing problems, be sure you entered the correct mobile number during setup.
 
Q. Can I come back later to enter my activation code?
A. Yes, you can. If you experience difficulties, we recommend that you go through the setup process again and get a new code.
 
Q. What is a primary text banking account?
A. Your primary account is the default account that we will use when you text BAL to 454545. You should select the account that you will likely want to check most often. You can get all account balances by texting BAL ALL to 454545.
 
Q. Can I get the balances of my other accounts?
A. Yes – when you text BAL ALL to 454545, we will reply with a message containing the balances if all your checking and savings accounts.
 
Q. Can I change my primary account selection later?
A. Yes, you can. Simply return to the mobile baking and alerts page in e-Banking and select the edit link next to your primary bank information.
 
Q. Are there any shortcuts for the keywords?
A. Yes. The keywords are:
  • BAL = Primary account balance
  • BAL ALL = All account balances
  • BAL CHK = Checking account balances
  • BAL SAV = Saving account balances
  • LAST = Last 5 transactions
  • STOP = Deactivate service
  • HELP = Help on keywords
 
Q. Are the keywords case sensitive?
A. No, keywords are not case sensitive.
 
Q. What is the number I should send keywords to?
A. The short code is 454545. This short code will only work if you have activated the Text Message Banking Service.
 
Q. How long does it take to get a text message?
A. You’ll receive a text message response within a minute. Exact timing will depend on your mobile service carrier.
 
Q. Is there any password needed for Text Message Banking?
A. You don’t need a password to access your account information via text message.
 
Q. I have a new mobile phone number. Can I change or add my number online?
A. Yes, you first need to deactivate your cell phone and add your new cell phone number. You can do this within Text Message Banking set up.

 

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