Evansville Federal Credit Union
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e-Services

e-Banking Help

Q: What is e-Banking?
A: e-Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online. You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more.

Q: How do I sign up?
A: You have several ways to apply:

  • Open and print an application (if you have a .pdf viewer like Adobe Acrobat). Then complete it and submit it to any branch. Or, fax it to 812-424-2639.
  • Email your name, address, and account number to us to receive an application in the mail.
  • Stop by any branch to complete an application.
  • Or, call us at 812-424-2621 and request an application.

Q: What technology is required to use the e-Banking service?
A: All you need to use e-Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access. Click here for e-Banking Security Tips.

Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned User ID and password to log-in for the first time, you will be prompted to create your own User ID and password. You can also change your password anytime by going to User Options, Change your password.

Q: What happens if I forget or lose my User ID or password?
A: Click the "Need help logging in?" link in the login box for assistance with your User ID and password. Or, you can call us at 812.424.2621, option 7 and we will take you through the steps needed to get back into the system immediately!

Q: What is Enhanced Login Security?
A: Enhanced Login Security is a security technology that protects your accounts from unauthorized access. It identifies you as the true "owner" of your accounts by recognizing not only your password, but your computer as well. If we don't recognize your computer - you've logged in from a public computer, or one you haven't used before - we'll ask you for information that only you will know as an additional line of defense to prevent unauthorized access. With Enhanced Login Security, you'll be protected from whatever computer you're using, whether you're at home or on the go.

Q: How do I enroll my account in Enhanced Login Security?
A: The first time you login to e-Banking, a screen will prompt you to enroll in Enhanced Login Security. Just follow the steps to enroll your account and your computer. Once enrolled, you'll be able to continue accessing your accounts online just as you always have, with additional security at work for you.

Q: What if I login from a different computer?
A: If you login to e-Banking from a computer that is not enrolled in Enhanced Login Security, you will be prompted to answer the questions that you answered when you set up your account. Once you’ve answered those questions correctly, you will be able to access your account from a computer that is not enrolled.

Q: How current is my banking information?
A: Your account information is updated in real time as new transactions post to your account.

Q: What accounts will I be able to access through e-Banking?
A: You can access your checking, savings and investment, and loan accounts. You can also access your Visa® Credit Card or Home Equity Visa® account and your EFCU mortgage account online through links provided within e-Banking. Our e-Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month. You can view your accounts by date, check number, payee, amount or balance in ascending or descending order

Q: What is FinanceWorks?
 
A: FinanceWorks is a free, easy-to-use powerful financial tool within e-Banking.  For more info, click here.

Q: How long can I be inactive before being logged out of the e-Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 20, 30, or 40 minutes.

Still have e-Banking questions? Call our e-Services Team at 812.424.2621, option 7, or click here to send them an email.

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